1. Responsibility for managing the RFS process for sales to existing Cloud & Security customers from pre contract to contract signature, in conjunction with the field sales and account management teams. 2. Maintain a symbiotic relationship with IBM to manage the RFS process for existing and/or new C&S accounts, act as an initial escalation point for the customer or colleagues for the process and provide subject matter expertise for internal and external stakeholders. 3. Contribute customer and stakeholder insight to the venture for planning and forecasting, process improvement, process communication and team collaboration. 4. Be the champion of sales tools and associated data quality, and drive up NPS for all requests. 5. 6. Demonstrate the #spirit behaviours in all aspects of the role with a keen focus on customer loyalty. Key accountabilities and decision ownership: Impact on the business: Manage RFS process and drive improvements to remove administrative tasks from senior sales colleagues Manage small order requests for move, adds, changes for existing C&S customers Collaborate with sales teams and partners to accomplish specific objectives. Customers: Understand customer requirements specifically around the small orders and consumption of additional C&S services. A proactive, can-do self-starter attitude with strong communication skills. Fluent English Interest in achieving cloud and security professional qualifications and industry/expert knowledge