Accountabilities:

• Perform data entry for all operational activities occurred on daily basis and maintaining an updated data base for customer service transactions.
• Welcome customers and provide support and answer all inquiries concerning blood analysis tests prices, availability and timing as well as any general information.
• Handle customers complaints and raise them to either his/her branch manager or and customer care Manager.
• Receive receipts from customers and blood tests reports from his/her branch manager and issue an invoice for the customer after collecting the payment.
• Ensure that customers are getting a world class satisfactory treatment and an efficient service during the daily customer service activities
• Present promotions and offers to the customers while presenting new and existing services and tests.
• Receive requests for the house visits and arrange their schedule while data entering on the system.
• Filing of important docs such as: (managerial decisions, license, contract of biohazard waste disposal company, license for waste reprocessing, Environmental record.
• Handles approvals and order management cycle in line with company, insurance and related contracts guidelines.