Job Title: Retail Sales Associate
Direct Manager: Store Manager
Work Location:
City stars mall
We are looking for a Retail Sales associate to join our team and provide excellent customer service and product introductions to customers. As a Retail Sales Representative, you will be responsible for:
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Proven work experience as a Retail Sales Associate, Sales Representative or similar roleBasic understanding of sales principles and customer service practicesProficiency in EnglishBasic Math skillsWorking knowledge of customer and market dynamics and requirementsTrack record of over-achieving sales quotaHands-on experience with POS transactionsFamiliarity with inventory proceduresSolid communication and interpersonal skillsA friendly and energetic personality with customer service focusAbility to perform under pressure and address complaints in a timely mannerAvailability to work flexible shiftsHigh school degree; BS degree in Marketing or related field would be a plus