#Key_Responsibilities

o Maintain the QMS policies and procedures.

- Develop, implement, and maintain the document management system to ensure accuracy, consistency, and compliance.

- Conduct periodic reviews of documents to maintain relevance and accuracy.

- Analyze quality data and create reports to monitor performance metrics.

- Review all the organization's policies and work on having an integrated documentation management system.

- Ensure compliance with industry regulations and company policies.

o Participate in the audit program:

- Conduct regular internal audits.

- Assist in the preparation and execution of external audits of ISO 9001.

o Collaborate with teams to identify root causes of quality issues and implement corrective actions.

o Support training initiatives to promote a culture of quality within the organization.

o Help analyze customer feedback data to identify trends, opportunities, and improvement areas, and prepare relevant reports.

o Participate in developing strategies to enhance customer satisfaction and loyalty based on feedback.

o Identify quality-related risks and implement mitigation plans to reduce potential impacts on operations or compliance.

o Conduct risk assessments associated with quality processes and propose action plans.

o Drive initiatives to improve processes, systems, and practices related to quality management.

o Champion the use of Lean, Six Sigma, or similar methodologies to enhance efficiency and reduce waste.

o Provide guidance and mentorship to cross-functional teams involved in quality assurance tasks.

o Lead quality improvement meetings and communicate effectively with senior leadership about quality metrics and trends.

o Evaluate and implement advanced tools and technologies to improve the effectiveness of the QMS (e.g., automated document control systems, audit management software).

o Monitor updates in quality-related industry standards and regulations to ensure ongoing compliance.

o Train teams on new standards or regulatory changes when necessary.

o Partner with customer-facing teams to proactively address quality-related concerns.

o Ensure that the quality management system aligns with customer expectations and contractual obligations.