• Maintain up-to-date knowledge of tariffs, regulations, and other restrictions that may affect the company’s ability to export goods
• Coordinate with Sales & warehouse departments to get monthly sales plan with expected dispatch date & time
• Make sure to get all customers’ requirements from Sales team
• Provide an efficient interface with freight forwarders & shipping lines for all freight logistics and provide optimal level of customer services and resolve all shipment issues.
• Follow-up day to day operation for export shipments according to customs standard procedures
• Maintain ISO requirements by updating all internal sheets daily and keep scan of all documents on company shared folder
• Collaborate with various departments and obtain all documents and ensure compliance with customers’ requirements
• Check on Nafesa System (Customs website) that freight forwarder had issued initial export certificate, and all data submitted are correct
• Manage all courier shipments (outbound & inbound)
• Make sure to close export shipments at customs by receiving form 13 from freight forwarders on time
• Prepare and submit all required documents for export support
• Follow up with export support status of our files and received refund checks, manage all refused files from export support and complete all missing requirements before re-submitting again to export support

Submit payment requests for all invoices related to export business to finance department and make sure to be paid on time.