Audio Technology is seeking a highly skilled and detail-oriented CRM Agent to join our dynamic team. The ideal candidate will engage with customers to address inquiries, resolve issues, and provide information about our products and services. You will also play a key role in executing marketing campaigns by supporting customer-facing activities and feedback, ensuring customers are aware of promotions, new products, and brand messages..

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, chat, and social media.
• Resolve customer issues efficiently, providing timely solutions while ensuring high levels of satisfaction.
• Answer questions regarding product features, pricing, promotions, and company policies.
• Assist in implementing marketing strategies by communicating promotions, offers, and new product launches to customers.
• Collect and relay customer feedback to the marketing team for potential improvements in products or campaigns.
• Help develop customer-focused content, such as FAQs, guides, and promotions that align with marketing efforts.
• Gather valuable insights from customer interactions to identify opportunities for upselling or cross-selling.
• Support marketing efforts by tracking customer preferences and engagement with specific promotions.
• Report customer feedback to the marketing department for continuous improvement.
• Ensure consistency in messaging and voice when communicating with customers across various channels.
• Represent the company’s values and deliver exceptional service in every interaction.