International Account Operations Manager ‎- German Speaker

Ensure to focus on celebrating great customer feedback, accreditation results and customer experience achievement on a monthly basis through a commendation process in house as well as cross site. Manage on Operational Commercial risk and reward components monthly for all KPIs Data aware and analytical capability to translate operational metrics into customer experience High emotional intelligence and soft skills with the ability to manage internal and external stakeholders Achieves goals in a timely manner while discipline & strict compliance with policies & procedures. Strong analytical, problem solving and decision-making skills Excellence mind-set striving to exceed expectations German Level - C2 Speaking Proficiency Must have experience of 4 years within a customer Care environment in managerial role Strong verbal communication skills. Proficiency in using MS Office applications is a plus. Strong reporting and analysis skills
تاريخ النشر: ٢٧ مارس ٢٠٢٥
الناشر: Vodafone jobs
تاريخ النشر: ٢٧ مارس ٢٠٢٥
الناشر: Vodafone jobs