Job Purpose:
Responsible for providing exceptional customer service and support to clients throughout their travel journey. Your primary duties include assisting with creating packages, flight bookings, managing reservations, and addressing customer inquiries and issues. You will promote airline services and special offers, ensure compliance with company policies and regulations, and coordinate with various departments to enhance the travel experience.

Key Responsibilities:

• 1.Team Leadership: Manage and lead the corporate travel operations team to ensure smooth and efficient service delivery, fostering a collaborative and results-driven environment.
• 2.Tour Package Design: Develop, quote, and manage comprehensive inbound tour packages, coordinating with hotels, suppliers, and tour guides to create attractive offerings.
• 3.Customer Consultation: Engage with clients to understand their travel needs and preferences, providing tailored solutions that enhance their experience in Egypt.
• 4.Supplier Coordination: Establish and maintain strong relationships with hotels, local suppliers, and tour guides to ensure high-quality service delivery.
• 5.Presentations and Demos: Conduct effective online demonstrations of tour packages and services to prospective clients, showcasing the unique experiences available in Egypt.
• 6. Multi-tasking: Manage multiple inquiries and projects simultaneously, prioritizing tasks to meet deadlines and client expectations
• 7.Cross-Selling Opportunities: Identify and promote additional services or upgrades to clients, such as travel insurance, guided tours, or special experiences, to enhance their travel plans.

Operational Management:

• Develop and implement efficient operational workflows for booking, coordinating, and managing inbound tour packages, ensuring timely responses to client inquiries and seamless service delivery.
• Maintain strong relationships with hotels, tour guides, and local suppliers, negotiating contracts and ensuring adherence to quality standards and service agreements to enhance the overall customer experience.

Management Reporting:

• Prepare and present regular reports on sales metrics, including booked packages, revenue generated, and client conversion rates, to identify trends and areas for growth.
• Collect and analyze customer feedback and satisfaction scores, providing insights to management on service quality and areas for improvement in tour offerings.