• - Greet and welcome the guest upon arrival. And always provide all guests with a high-quality service and hospitality standard.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Uses suggestive selling techniques to sell room nights and increase occupancy and revenue.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Responsible for all Marketing & Sales activities as well as business development including but not limited to pricing, timing & number of sales promotions, closing corporate deals.
• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Maintain accurate guest records and ensure confidentiality of information.
• Monitor and maintain cleanliness and orderliness of the reception area
• Communicates, cooperates, and coordinates closely with both housekeeping and accounts departments in all front desk-related functions.
• Handling contract management and negotiation, as well as data performance analysis to make the best business decisions.
• Assist all departments in servicing the guests during high volume periods.
• Reporting to the upper management on the department’s progress.
• Performs other duties as assigned, requested, or deemed necessary by management.
  
   

*Job Qualifications and skills:

• Bachelor’s degree in hospitality or any related field is preferred.
• 5-7 years of experience in a hotel receptionist or guest services role.
•  V. good command of English.
• Excellent in customer service, sales, negotiation & communication skills.
•  Ability to handle high-pressure situations and resolve conflicts efficiently.
•  Attention to detail and strong organizational skills.
• Proficiency in hotel management software and basic computer skills.

*Benefits:

• Package: Basic Salary + incentive
•  1 day off.
• Social Insurance.
• Rotational Shift.