Company Description

Since 1943, Nour ElDin ElSherif has been an active participant in the automotive industry. With 80 years of experience and three generations of expertise, we offer exceptional sales and aftersales services. As a family-owned business, we are dedicated to delivering on-time solutions, competitive prices, and unparalleled customer service. Our knowledgeable and attentive staff go above and beyond to provide valuable advice, ensuring customers make informed choices that suit their needs and preferences.

 

Job Summary

This is a full-time on-site role located in Cairo, Egypt, for GM Operations. The GM of Operations will be responsible for the after-market service through NAuto Express Co. and oversee the day-to-day management of operations, ensuring efficient processes and maintaining high standards of customer service. The role involves managing a team, preparing and overseeing budgets, optimizing operational workflows, and implementing strategic plans to drive company growth and efficiency.

 

Job Description

• Develop and implement long-term strategies to achieve after-sales services and e-commerce growth, profitability, market share expansion, and operational excellence, aligned with the marketing activities and tactics.
• Responsible for overseeing B2C and B2B tire sales through service centers and e-commerce platforms, with strong expertise in after-sales service strategy, operations management, and customer engagement to drive revenue growth and market expansion.
• Align business objectives with corporate goals, market trends, and customer expectations.
• Establish department objectives for each head of department, implement KPIs, and track the performance monitoring systems for each business unit.
• Manage and control budgets, ensuring alignment with business objectives and optimizing resource allocation
• Develop and oversee strategies related to e-commerce platforms, including mainly our own tier brands or other parts, to drive revenue growth and brand visibility.
• Implement after-sales service process improvements to enhance efficiency, gain customer satisfaction, and reduce costs.
• Oversee marketing efforts and activities, including digital and on-ground campaigns related to the operational departments.
• Follow up on inventory management, parts sales, and fulfillment operations to ensure timely deliveries and minimal stockouts.
• Strengthen brand reputation through consistent service quality, high responsiveness, and marketing tools.
• Track targets achievements for each business unit, lead, and mentor teams across operational departments (“E-Commerce and After Sales Teams").
• Analyze after-sales data, e-commerce growth, marketing campaigns, and customer feedback to inform business decisions and optimize operational spending.
• Identify new business opportunities, market trends, and competitive positioning to apprise business decisions.
• Oversee customer experience through different operational services, warranty, and loyalty programs to maximize customer satisfaction and loyalty.
• Oversee P&L management, budgeting, and cost control for profitability of each business unit.
• Develop risk management and compliance policies to ensure business continuity.
• Develop business continuity plans to mitigate operational disruptions.
• Develop and maintain relationships with key suppliers, partners, and stakeholders, including spare parts suppliers.
• Monitor and track customer feedback, complaints, and service issues.
• Monitor market trends, competitor activities, and emerging technologies to stay ahead.
• Provide periodical reports to the top management on the operational performance, progress, achievements, and challenges of each business unit, including after-sales, and e-commerce.

 

Job RequirementsBachelor's degree in mechanical engineering, automotive, or any other related field.Minimum 15 years of progressive experience in the automotive industry, with at least 10 years in a senior management role, such as general manager, operations head, or business unit director.Strong experience in the after sales field and managing operations of the service centers and e-commerce businesses.Master's degree in business administration, automotive management, or a related field.Strong experience in tire brands with automotive quick service.Proven track record of success in driving department growth, improving operational efficiency, and enhancing customer satisfaction.Strong leadership and management skills with the ability to motivate and inspire teams.Excellent communication, negotiation, and problem-solving skills.Strong analytical skills and strategic thinking, with the ability to analyze data and inform business decisions.Experience with e-commerce platforms and marketing activities.Good knowledge of automotive systems, technologies, and processes.Knowledge of demand forecasting, inventory optimization, and supply chain management is a plusUnderstanding of service revenue models, cost structures, and profit optimization.Knowledge of P&L management, cost reduction strategies, and operational budgeting.Expertise in maintaining high-quality operational outputs and compliance with industry best practices.