Policies, Systems, Processes & Procedures
- The IT system used is Oracle.
- Following the standard communication and the volume price strategy.
Reporting
- Reports to the CCO on daily basis about dispatch and the shipping activities.
- Reports on customer complaints.
- Reports on customer satisfaction.
- Responsible for demand planning in coordination with production and logistics departments resulting in zero carry over and delivery process, in addition to improving the accuracy of revenue forecasts.
- Ensure order fulfilment by using Oracle system.
- Act as a project leader for new projects in addition to coordinating with costing department rightful implementation as per project recommendation, also reporting on any deviation from project plan.
- Preserve a copy of all the contracts with the key accounts and act as a custodian of agreements.
- Coordinate with Finance department customer payments and timely reconciliations by securing right contractual mechanism is used for all orders (provisional/spot).
- Check on customer satisfaction through communication, surveys and reports.
- Manage all customer complaints.
- Ensure agreements fulfilment according to contract.
Academic and professional qualificationsBachelor’s degree ExperienceMinimum 10 years’ experience Fluency in Written and Oral EnglishTrainingOracle Project management