- Getting new potential customers to inform them about our Services & Policies.
- Ask questions to understand customer requirements and answer Their questions to make the deal done.
- Enter and update customer information in the database.
- Take and process the customer orders & needs in an accurate manner.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales data.
3:6 years experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints