- Manages PC setup and deployment for new employees.
- Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Servers and other systems.
- Research the problem and come up with a solution.
- Assist with onboarding of new users.
- Install, test and configure new workstations, peripheral equipment, and software
- Installs and maintains all end-user software and hardware.
- Maintain the daily performance of computer systems.
- Troubleshooting LAN and Internet connectivity issues.
Bachelor degree, in Information Technology is Preferred.English fluency and ability to learn new technologies are requiredKnowledge dealing with Anti-virus Software, Printers, MS Office and Windows Operating Systems.Ability to adapt to new technologies and techniquesAbility to multitaskPrepares and presents technical information reports.Fair knowledge of operating systems including VMWARE.Knowledge of networks designing, implementation, and performance tuning (Preferred)