• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Strong phone handling skills and active listening.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Well-versed in handling digital tools and modern computer hardware.