Customer Service Assistant- Call Center

مصر
  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Adept in using customer relationship management software to offer the best client services.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Fluent in operating the latest computer software and online tools.
تاريخ النشر: ٢٠ مارس ٢٠٢٥
الناشر: Bayt
تاريخ النشر: ٢٠ مارس ٢٠٢٥
الناشر: Bayt