✔ Engagement: Interact professionally and courteously with professors and students, whether in person, over the phone, or via email. Understand their needs and provide full academic support and advice.
✔ Product Knowledge: Maintain a deep understanding of academic programs, services, and guidelines. Be able to explain features and answer academic inquiries effectively.
✔ Solutions Presentation: Demonstrate and showcase academic solutions to internal stakeholders, addressing key requirements.
✔ Progress Tracking: Keep records of students’ academic progress and follow up on their performance in live and self-study programs.
✔ Product Training: Stay updated on academic programs through training sessions and provided materials. Train new sales team members as needed.
✔ Academic Reporting: Prepare and submit regular reports to management, providing insights and recommendations based on academic operations.
✔ Compliance: Ensure all academic activities comply with agreed procedures, academic partners’ standards, and awarding bodies’ requirements.
✔ Team Collaboration: Work closely with sales, marketing, and other departments to achieve common goals.
✔ Continuous Improvement: Seek opportunities for self-improvement and professional development. Provide feedback to management to enhance academic processes and strategies.
✔ A relevant academic degree (e.g., Bachelor’s in Education, Administration, or a related field).✔ Previous experience in academic coordination or administration (1-3 years preferred, ideally in the education or training sector).✔ Excellent communication skills with the ability to engage professionally with students and faculty.✔ Proficiency in both English and Arabic (spoken and written).✔ Strong computer skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint) and Learning Management Systems (LMS) if applicable.✔ Strong organizational and time management skills with attention to detail.✔ Analytical skills and reporting abilities with a data-driven approach to academic progress.✔ Ability to work collaboratively within a team and across departments