Responsibilities:
Respond promptly and professionally to customer inquiries on social media platforms.
Follow up on customer needs and effectively resolve their issues.
Monitor customer feedback and collect insights to enhance service quality.
Coordinate with other departments to ensure an optimal customer experience.
Create high-quality, creative content that enhances audience engagement with the brand.
Manage social media channels and produce content aligned with the marketing strategy.
Requirements:
Previous experience in customer service or managing social media accounts.
Excellent written and verbal communication skills.
Quick responsiveness and the ability to professionally handle customer interactions.
Familiarity with social media management tools.
Proficiency in design software such as Adobe Photoshop and Illustrator.
Why Join Us?
Supportive and outstanding work environment.
Professional growth opportunities in customer relationship management.
Competitive salary with additional benefits.