• Customer Support: Provide prompt and courteous assistance to customers via various communication channels, such as phone, email, live chat, or in-person. Address customer inquiries, concerns, and complaints effectively and professionally.
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  roblem Resolution: Investigate and troubleshoot customer issues, striving to resolve problems in a timely and satisfactory manner. This may involve coordinating with other internal teams to find appropriate solutions.
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  Product Knowledge: Develop a deep understanding of the company's products or services to offer accurate information and product recommendations to customers.
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  Customer Feedback: Gather and document customer feedback, suggestions, and complaints, providing valuable insights to improve products and services.
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  Customer Satisfaction: Strive to ensure high levels of customer satisfaction by going the extra mile to meet their needs and exceed their expectations.
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  Policies and Procedures: Be knowledgeable about the company's policies, procedures, and guidelines, ensuring adherence and compliance.
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  Data Entry and Record Keeping: Accurately maintain customer records, interaction details, and other relevant information in the company's databases or CRM systems.

Receiving & Making calls During the Whole day:

• Inbound Calls: Receive incoming customer calls, greet callers professionally, and actively listen to their inquiries or concerns.
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  Outbound Calls: Initiate outbound calls to follow up with customers, provide updates, conduct surveys, or address specific issues proactively.
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  Customer Support: Assist customers with a wide range of inquiries.
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  Issue Resolution: Work diligently to identify and troubleshoot customer issues, striving to resolve problems during the call or by escalating them to appropriate internal teams for further assistance.