- Oversee daily operations of the sales department to ensure efficiency and accuracy.
- Develop, implement, and monitor standard operating procedures (SOPs) for the sales team.
- Ensure all sales activities align with company policies and objectives.
- Provide administrative support to the sales team, including preparing contracts, proposals, and presentations.
- Coordinate with other departments (e.g., Marketing, Finance, and Customer Service) to support sales initiatives.
- Resolve any operational issues that may arise during the sales process.
- Monitor sales performance metrics and prepare regular reports for the Sales Manager.
- Analyze sales trends and provide insights to guide decision-making.
- Maintain accurate and up-to-date records in the CRM system and ensure data integrity.
- Assist in training new sales team members on processes, tools, and systems.
- Act as a point of contact for team members needing operational support.
- Manage the CRM system to track leads, opportunities, and sales activities.
- Optimize CRM workflows to enhance productivity and reporting capabilities.
- Identify inefficiencies in the sales process and propose solutions to enhance productivity.
- Stay updated on industry best practices and recommend tools or systems to improve operations.
- Ensure all sales documentation is complete, accurate, and compliant with company policies.
- Conduct periodic audits of sales transactions and processes to identify discrepancies or areas for improvement.
Education: Bachelor's degree in Business Administration, Marketing, or a related field.Language Skills: Proficiency in English and Arabic (both written and spoken).Strong negotiation and closing skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Proficiency in CRM software and Microsoft Office Suite.High level of professionalism and customer service orientation.