We need a proactive Delivery Assurance Agent to manage the order fulfilment process from the office or home ensuring on-time delivery. This role involves coordinating with stores and delivery agents remotely, resolving technical issues, training delivery agents, and monitoring their KPIs
Key Responsibilities:
- Order Coordination: Follow up with retailers and stores to prepare orders within the target time
- Delivery Management: Ensure delivery agents reach the store on time and fulfil orders within the target time.
- Technical Support: Assist stores and delivery agents with any technical issues related to the order fulfilment process.
- Training and Development: Provide training to delivery agents to enhance their performance and efficiency.
- Performance Monitoring: Monitor the KPIs of delivery agents and ensure they meet the required standards.
- Operations Ownership: Take full ownership of the marketplace operations to ensure smooth and efficient order fulfilment.
Excellent communication and problem-solving skills.Ability to work in a fast-paced environment with tight deadlines.Strong leadership and team management abilities.Familiarity with logistics software and order management systems is a plus.High level of adaptability and quick decision-making skills.