Responsibilities:
Respond to customer inquiries in Chinese via phone, email, or chat.
Provide technical support and necessary information about products and services.
Handle customer complaints and resolve issues professionally.
Record customer feedback and prepare regular reports for management.
Coordinate with other departments to ensure excellent customer service.
Requirements:
Proficiency in Chinese (spoken and written) with a good command of Arabic or English.
Previous experience in customer service (preferred but not mandatory).
Excellent communication skills and a professional approach to customer interactions.
Ability to work as part of a team and handle work pressure.
Computer literacy and familiarity with customer service software.