- Maintain the daily performance of computer systems.
- Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Research the problem and come up with a solution.
- Assist with onboarding of new users.
- Install, test and configure new workstations, peripheral equipment, and software
- Installs and maintains all end-user software and hardware.
- Manages PC setup and deployment for new employees.
Has a Bachelor degree in Information Technology.Excellent problem-solving skills and troubleshootingAbility to adapt to new technologies and techniquesAbility to multitaskPrepares and presents technical information reports.Excellent knowledge of operating systemsKnowledge of networks designing, implementation, and performance tuning (Preferred)Very good knowledge of Microsoft products.Excellent knowledge of software maintenance and testingPreferably lives in Maadi.