Job Responsibilities :
- Ensure that standards and safety regulations are observed- Develop, implement, and maintain quality assurance protocols.
- Update and send weekly reports to the Quality Assurance Supervisor about the work trend.
- Report the abuse cases that may affect the business and the hotel employee’s efficiency.
- Ensure that clients are receiving superior quality performance and that all quality guidelines are being met or exceeded in our properties.
- Complete hotel service evaluation forms highlighting achievements and identifying areas of needed improvement, to be utilized by the employees.
- Conduct on site audits and calibrations to ensure accuracy.
- Discuss the dispute cases with the concerned parties and finalize the validation for the case of the quality.
- Update the quality score sheet to meet the effective productivity and needed efficiency.
- Prepare and provide training quality sessions for the employees who have repetitive mistakes.
- Investigate Hotels ‘customers complaints and suggest appropriate corrective action.
- Manage Hotels ‘guests’ reviews collection process.
- Train new employees on quality control procedures.
- Perform other duties as assigned.
Job Requirements :- Bachelor’s degree in tourism, hospitality, business administration, or related field.- 2-3 years of experience in quality assurance or a similar role at Travel and Tourism agencies.- Working knowledge of quality management systems.- Aware of the CRM systems technique.- Excellent command of spoken and written English.- Excellent verbal and written communication skills.- Excellent organizational skills and attention to detail.- Strong analytical and problem-solving skills.- Experience with process improvement methodologies.- Project management experience is a plus.- We Need experience 2-3 Years- experience field: Service Quality Assurance languages: English .- software experience: Excellent command of M.S Office