What's success looks' like
Success in this role means ensuring the smooth operation of IT systems by providing timely and effective technical support. Quickly resolving issues to minimize downtime, maintaining reliable hardware and software performance, and ensuring new employees are equipped with the necessary tools from day one are key aspects of the role. Proactively guiding users on IT best practices, documenting support requests for continuous improvement, and collaborating with the team to address complex challenges contribute to success. Staying updated on the latest technologies helps maintain a stable and efficient IT environment that enhances productivity across the organization.
University Degree, Bachelor of computer science, Information technology or related field 2+ years of proven experience in IT support, help desk, or a related role IT certificate is a plus (CCNA, etc.) Experience in basic maintenance of Laptops, printers, Tablets (Hardware, Software) Hands-on experience in windows and mac operating systems, as well as common office software applications. Basic understanding of networking principles and hardware components including hands-on experience in installing primarily wired networks.