Key Responsibilities: 

Telesales & Lead Conversion:

• Conduct outbound calls to potential students and parents to promote Digital School by Berlitz’s courses and services. 
• Handle inbound inquiries and convert these leads into enrollments by providing detailed information on programs, schedules, fees, and benefits. 
• Achieve monthly sales targets by effectively closing deals over the phone.

Lead Management: 

• Follow up on leads generated through marketing campaigns, social media, and other digital platforms. 
• Maintain accurate and up-to-date records of prospects and clients in the CRM system, tracking all interactions. 
• Nurture leads by answering questions, addressing concerns, and guiding potential students through the enrollment process. 

Customer Engagement & Relationship Building: 

• Provide excellent customer service during all interactions, ensuring a positive experience for prospective clients.
• Understand the educational needs and goals of students and recommend suitable programs to meet their objectives.
• Build strong relationships with parents and students to foster trust and encourage enrollment. 
• Sales Reporting: 
• Provide insights on lead sources, customer feedback, and potential improvements to the sales process.

 Collaboration: 

Work with the operations team to ensure a smooth onboarding experience for newly enrolled students.