Are you a Customer-Focused problem solver with great communication skills? We're looking for a Part-Time Customer Service Specialist to join our team! In this role, you will be the key connection between our company and our valued customers, providing exceptional service, resolving inquiries, and identifying opportunities for business growth.

Core Skills & Abilities
• Communicate with customers via phone, email, and in-person to provide information about our services.
•  Understand customer needs and ensure they receive the best possible solutions.
• Follow up with customers to confirm that their requests have been successfully implemented.
•  Maintain accurate records of customer interactions, inquiries, and feedback in Odoo CRM.
•  Address and resolve customer complaints in a professional and timely manner.
•  Proactively engage with customers to offer upselling and cross-selling opportunities.
Handle billing, payments, and service charges as needed.
 

 Previous customer service experience is preferred but not required.Experience with Odoo CRM or similar systems is a plus.Strong communication and interpersonal skills.Excellent problem-solving abilities.Reliable internet connection for remote work (if applicable).What You Need to SucceedKey CompetenciesCustomer-Centric Mindset & CRM Proficiency: Passionate about delivering outstanding service and experienced in using CRM systems like Odoo for managing customer interactions. Problem-Solving & Attention to Detail: Ability to analyze issues, provide effective solutions, and maintain accurate records.Strong Communication & Digital Fluency: Comfortable engaging with customers through phone, email, and video conferencing tools.Sales Awareness & Business Acumen: Identifies upselling and cross-selling opportunities while understanding fundamental business principles. Adaptability & Tech-Savviness: Quickly learns new software, tools, and processes while adjusting to evolving business needs.Goal-Oriented & Data-Driven: Works effectively towards achieving customer satisfaction and business growth, using data and insights for decision-making.Why Join Us? Flexible part-time schedule – perfect for students or professionals looking for additional experience.A supportive and collaborative work environment.Opportunities to develop customer service and sales skills.Be part of a growing company where your contributions matter!Thanks and good luck.