- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Required skills and qualificationsHigh school degree or equivalentExperience working in a call center or customer-support roleStrong active-listening and verbal-communication skillsProficiency in problem-solvingAbility to multitask and manage time effectively