A.     Guest Services

1.       Be a promoter: promote marketing tools, packages and Monkey Maze® features.

2.       Ensure the telephone is answered by professionally.

3.       Be the expert: explain the location rules & the game plays.

4.       Keep professional records in the event of guest service deficiencies, complaints, or accidents.

5.       Available all the time on his / her section and do his / her best to serve guests & keep an eye on the playing kids to ensure their safety.

6.       Know how to operate the systems.

7.       Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)

8.       Count money in cash drawer and the wristbands at the beginning & the closing of shifts to ensure that amounts are correct.

9.       Understand the fundamental principles of Cosmofun’s Quality Policy statement and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements.

10.   Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.

11.   Is aware and has conducted a training on safety measures, incidents and emergency procedures
and communication procedures.

12.   Provide guest services in line with Cosmofun’s adopted Quality Policy statement to exceed their expectations and build their loyalty.

B.      Inventory Control

1. Help monitoring cashier/Snack area inventory.
2. Ensure that all merchandise is kept, stored and presented according to safety standards and the Monkey Maze® presentation norms (Socks, wristbands…).

C.     Facility

1.       Make sure all cashier/Snack and Play areas are kept cleanly, safely and securely.

2.       Make sure all cashier/Snack and Play areas are working properly, inform the Team Leader/Supervisor and follow up.

D.     Safety

1. Help the team monitor the Cashier/Snack, Events and Play areas’ conformity to fire and safety regulations. 
2. Should be able to handle minor incidents and report to the supervisor on duty.