Join Our Team as a CRM Supervisor in the Coffee Trading Industry!

Are you passionate about building strong customer relationships and leveraging data-driven strategies to enhance client experience? Do you have a knack for CRM management and customer engagement? If so, we’d love to have you on board!

 

About the Role

As a CRM Supervisor, you will be at the forefront of our customer engagement strategies, ensuring seamless communication, strong client retention, and optimized CRM performance. Your role will be crucial in analyzing customer behaviors, streamlining our CRM processes, and working closely with sales, marketing, and operations teams to enhance our customer journey.

 

What You’ll Do

 Manage and maintain the CRM system to ensure data accuracy and efficiency.
 Develop and implement customer retention and loyalty strategies.
 Analyze customer data and provide actionable insights to drive sales growth.
 Work closely with the sales and marketing teams to align CRM efforts with business objectives.
 Train and support staff on best practices for CRM usage.
 Monitor CRM performance, recommend improvements, and stay updated on industry trends.

 What You Bring

Bachelor’s degree in Business Administration, Marketing, or a related field.
At least 3 years of experience in a CRM-related role, preferably within coffee trading, FMCG, or a similar industry.
Proficiency in CRM software (Salesforce, HubSpot, or equivalent).
Strong analytical mindset with experience in data interpretation and customer insights.
Excellent communication, leadership, and problem-solving skills.

 

 What’s in It for You?

 Competitive salary + performance-based bonuses.
 Opportunity to work in a fast-growing, coffee-driven industry.
 Career growth in a dynamic and collaborative work environment.
 Employee discounts on premium coffee products. 

 

We can’t wait to meet you! 

 

 

Join Our Team as a CRM Supervisor in the Coffee Trading Industry!Are you passionate about building strong customer relationships and leveraging data-driven strategies to enhance client experience? Do you have a knack for CRM management and customer engagement? If so, we’d love to have you on board! About the RoleAs a CRM Supervisor, you will be at the forefront of our customer engagement strategies, ensuring seamless communication, strong client retention, and optimized CRM performance. Your role will be crucial in analyzing customer behaviors, streamlining our CRM processes, and working closely with sales, marketing, and operations teams to enhance our customer journey. What You’ll Do Manage and maintain the CRM system to ensure data accuracy and efficiency. Develop and implement customer retention and loyalty strategies. Analyze customer data and provide actionable insights to drive sales growth. Work closely with the sales and marketing teams to align CRM efforts with business objectives. Train and support staff on best practices for CRM usage. Monitor CRM performance, recommend improvements, and stay updated on industry trends. What You BringBachelor’s degree in Business Administration, Marketing, or a related field.At least 3 years of experience in a CRM-related role, preferably within coffee trading, FMCG, or a similar industry.Proficiency in CRM software (Salesforce, HubSpot, or equivalent).Strong analytical mindset with experience in data interpretation and customer insights.Excellent communication, leadership, and problem-solving skills.  What’s in It for You? Competitive salary + performance-based bonuses. Opportunity to work in a fast-growing, coffee-driven industry. Career growth in a dynamic and collaborative work environment. Employee discounts on premium coffee products.  We can’t wait to meet you!