- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage security options and software in computers and network to maintain privacy and protection from attacks.
- Analyze equipment performance records in order to determine the need for repair or replacement.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
B.Sc. of Computer Science, Information Technology or a related field.(3:5) years of experience as Service Desk Specialist.(CCNA & MCSA) Certified.10th of Ramadan Resident or nearby.