1. Freight Forwarding Operations Management

• Oversee and manage import/export freight forwarding operations for sea, and land shipments.
• Ensure smooth coordination of cargo movement from origin to destination, optimizing transit times and costs.
• Work closely with shipping lines, trucking companies, and warehouse providers to secure competitive rates and service agreements.
• Ensure timely booking and documentation of shipments in compliance with international trade regulations.
• Monitor and resolve any operational issues related to freight delays, damages, or customs holds.

2. Customs Clearance & Regulatory Compliance

• Ensure customs clearance procedures are conducted smoothly and in compliance with Egyptian customs laws and international trade regulations.
• Manage relationships with customs authorities and relevant government agencies to resolve any issues or disputes.
• Ensure proper classification of goods, accurate documentation, and correct application of duty and tax regulations.
• Stay updated on customs tariffs, free trade agreements, and regulatory changes to optimize clearance processes.
• Oversee the preparation and submission of import/export declarations, permits, and customs reports.

3. Client & Stakeholder Relations

• Act as the primary point of contact for key clients, ensuring high levels of customer service and satisfaction.
• Provide logistics solutions and advisory services to clients on freight forwarding, customs clearance, and trade compliance.
• Develop and maintain strong relationships with shipping lines, freight partners, customs officials, and government authorities.
• Handle and resolve client inquiries or concerns related to shipments, documentation, and customs clearance.

4. Team Leadership & Performance Management

• Supervise and support the freight forwarding and customs clearance team, ensuring efficiency and professionalism.
• Provide training and mentorship to staff on best practices, regulatory compliance, and industry trends.
• Conduct performance evaluations and implement strategies for continuous improvement in operations.
• Foster a collaborative and proactive work environment to drive operational excellence.

5. Business Development & Process Improvement

• Identify new business opportunities and propose strategies to expand freight forwarding and customs clearance services.
• Analyze industry trends, competitor activities, and market demands to improve service offerings.
• Optimize internal workflows and implement automation solutions to improve efficiency in freight and customs clearance operations.
• Collaborate with the sales team to develop competitive pricing strategies and value-added logistics solutions.

6. Financial & Budget Control

• Monitor operational costs, freight charges, customs duties, and overhead expenses to ensure profitability.
• Negotiate with service providers to secure cost-effective and high-quality solutions for clients.
• Assist in preparing financial reports related to freight revenue, customs brokerage fees, and operational costs.