Job Purpose: 

Responsible for managing, coordinating and ensuring the implementation of IT and software solutions that meet departmental business needs. Acting as a single point of contact between the university and vendors, managing project scope, progress, timelines, and quality, guaranteeing successful system integration and user training. 

Accountabilities:

• Gathers Departments’ requirements for understanding their specific business needs and expectations, ensuring that the software solutions align with their operational goals.
• Determines Software Solutions that serve the gathered requirements, thus enhancing departmental operations in the most effective and efficient way.
• Acts as Focal Point Between University and vendors to maintain communication, reduce misunderstandings, and ensure that all parties are aligned throughout the project lifecycle.
• Manages Project Scope, progress, timeline, and Scheduled activities to ensure that the project stays within defined constraints, meeting deadlines, and to be delivered on time.
• Follows Up on Vendor Tasks to monitor vendor progress, ensure tasks are completed as scheduled, and plan training sessions that prepare employees for the new system.
• Submits requirements and oversees project submission to ensure that all requirements are accurately documented, leading to the successful delivery of the project within quality standards.
• Manages schedule for project deadlines, keeping the project on track and ensuring all activities are completed in a timely manner.
• Performs system quality assurance checks to ensure that the implemented system operates smoothly while meeting quality standards.
• Trains employees on the system usage to ensure they are proficient in utilizing the new system, for improved operational efficiency and effectiveness.
• Coordinates training and practice sessions to provide structured opportunities for employees to learn and be fully prepared to use the system.
• Supports employees having system-related Issues providing troubleshooting, minimizing disruption in daily operations.
• Uploads training materials to the system for providing easy access to resources for reference.
• Meets with departments performing a gap analysis to identify areas for improvement in departmental processes and tackle them to enhance efficiency.
• Sets targets for process enhancements establishing clear and actionable goals based on gap analysis findings.
• Follows up on user issues with vendors ensuring that all user-reported issues are addressed promptly, to maintain system consistency and improve user satisfaction.
• Optimizes utilization of IT solutions to maximize the value and efficiency of IT investments, aligning with the university's strategic objectives.
• Performs any other task as requested by the Senior Director, Information Management.