Job Purpose: Managing & driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel, and adherence to company norms. Sponsoring and coaching the team.
Responsibilities & Duties:
Customer Focus
- Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills
- Implements a high standard of customer focus within the store
- Regularly assesses customer service standards within the store
- Ensure customer needs are met and complaints/queries are resolved in a timely manner
Sales and Commercial Profit
- Achieve the revenue targets for the store
- Achieve target productivity metrics ( sales per person per day, staff per sqft) for the store
- Actively seeks ways to achieve or exceed shop sales targets
- Monitor and control expenses ( overtime, local, stock, and consumables) through efficient store operations
- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers, and also to communicate with staff
Shop Keeping and Store Standards
- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
- Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Oversee and monitor the inventory management in the store ( stock availability,order management, back store management, stock movement within the agingstore)
- Oversee cash transaction entry and management ( petty cash, pos cash elements, change floats)
- Regularly audit own store administration and resolve any issues
- Maintain high standards of visual appearance throughout the store including all non-retail areas
- Maintain window and in-store displays to a high standard in line with merchandising guidelines
- Review store reports on sales, commercial profit, and stock aging (slow-moving, fast-moving,aging store and non-moving items)
- Execute price revisions within the store
- Maintain a high level of store health and security for company assets, cash, stock, and customer property
- Ensure control of stock loss and stock damages for compliance
People Management
- Ensure store expectations and priorities are communicated to staff
- Review and provide regular feedback on staff’s performance against expectations
- Carry out regular and relevant in-store training and enrol staff in enroll relevant Learning and Development courses
- Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
- Oversee staff development and drive motivation levels of the store associates
- enrollEnsure effective resource planning and succession planning
Proven successful experience as a retail Store ManagerPowerful leading skills and business orientationCustomer management skillsStrong organizational skillsGood communication and interpersonal skillsBS degree in Business Administration or relevant field