Position: Airport Services Supervisor
Location: Cairo, Egypt
Company: [ SalamAir ]
Type: [ Full-Time ]
Shifts: [ 8 Hours Per Day 6 Days Per Week ]
JOB OVERVIEW:
The Airport Services Supervisor oversees and coordinates the activities of Airport Services agents and appointed Ground Handler to ensure consistent delivery of high-quality service to SalamAir passengers in respect of check-in, boarding, special services, ramp operations and baggage services. Ensuring the consistent application of the company's commercial and safety standards and procedures, the ASVR provides support, leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers.
JOB RESPONSIBILITY:
- Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift-by-shift basis.
- Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of OV and Ground Handling Agents (GHA).
- Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
- Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines.
- Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary.
- Monitor, investigate and report any irregularities and identify & implement solutions.
The Airport Services Supervisor should have a good knowledge of aviation related of Ground Services functions and Operations.Educational Qualifications - Graduate in any discipline from any recognized University.Experience functions. Minimum 03 years' experience in Ground Services related.Established team player and team builder with proficiency in written, verbal communication skill with basic computer knowledge.