Call Center Manager

  1. Team Management: Leading, coaching, and supervising the sales call center team to ensure optimal performance.
  2. Sales Target Achievement: Setting sales targets and ensuring the team meets or exceeds them.
  3. Performance Monitoring: Monitoring key performance indicators (KPIs) and providing regular feedback to the team.
  4. Training and Development: Conducting training sessions to improve team members' sales skills and product knowledge.
  5. Customer Relationship Management: Ensuring high levels of customer satisfaction by addressing complaints and resolving issues efficiently.
  6. Reporting and Analysis: Preparing reports on sales performance, customer feedback, and team productivity for higher management.
  7. Process Optimization: Identifying and implementing process improvements to enhance efficiency and sales conversion rates.
  8. Collaboration with Other Departments: Coordinating with marketing, operations, and product teams to ensure alignment of sales strategies and campaigns.
  9. Compliance and Standards: Ensuring the team adheres to company policies, industry regulations, and quality standards.
  10. Technology Utilization: Managing call center software and tools to track leads, calls, and performance metrics.

1. Educational Qualifications:Bachelor's degree in Business Administration, Marketing, Sales, or a related field.Professional certifications in Sales Management or Customer Service (CRM - Customer Relationship Management) are preferred. 2. Work Experience:Previous experience in managing a call center or working in sales for 7-12 years.Proven experience in leading teams and achieving sales targets.Familiarity with CRM systems (system yeastar , Salesforce, Zoho). 3. Technical Skills:Knowledge of call center systems (e.g., Avaya, Genesys, or Cisco).Proficiency in sales software and data analysis tools (e.g., Excel, Power BI, or similar tools).Experience with performance tracking platforms and preparing reports. 4. Leadership and Personal Skills:Leadership Skills: Ability to motivate and develop team members.Communication Skills: Strong verbal and written communication with both clients and team members.Analytical and Problem-Solving Skills: Analyzing performance data and making strategic decisions to improve results.Time Management: Organizing schedules and ensuring targets are met on time.Flexibility: Adapting to fast changes in the market or company requirements. 5. Market Knowledge:Awareness of industry trends, customer behaviors, and market strategies to align sales goals effectively.
تاريخ النشر: ٢٩ يناير ٢٠٢٥
الناشر: Wuzzuf .com
تاريخ النشر: ٢٩ يناير ٢٠٢٥
الناشر: Wuzzuf .com