- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
Proven experience as concierge; experience in customer service or relevant role is an advantageProficiency in English; multilingual is strongly preferredExcellent communication skillsPolite and confident with a great deal of patienceAbility in multitasking and time-managementAptitude in resolving issues with a customer-focused orientationBS degree in hotel management or relevant field will be a plus