- Conduct on-site installation and commissioning of new food processing machinery at customer locations.
- Ensure proper equipment setup, alignment, and functionality.
- Troubleshoot and resolve any installation issues.
- Provide training to customer personnel on equipment operation and basic maintenance.
- Perform preventative maintenance checks and inspections on installed equipment according to scheduled maintenance plans.
- Conduct routine maintenance tasks such as lubrication, cleaning, and adjustments.
- Diagnose and troubleshoot equipment malfunctions.
- Repair or replace faulty components as needed.
- Utilize diagnostic tools and techniques to identify and resolve issues.
- Provide excellent customer service to clients, building strong relationships.
- Respond promptly to service calls and inquiries.
- Communicate effectively with customers regarding service updates and any issues encountered.
- Provide technical support to customers over the phone or remotely.
- Assist with equipment troubleshooting and diagnostics remotely when possible.
- Maintain accurate records of all service activities, including work orders, spare parts usage, and customer interactions.
- Ensure all work is performed safely and in accordance with all safety regulations and procedures.
Education: Bachelor's degree in Mechanical, or Industrial Engineering preferred.Experience: Minimum 3-5 years of experience in the installation, service, and maintenance of food processing machinery preferred.Experience with third-party equipment is highly preferred.Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems.Ability to read and interpret technical drawings, schematics, and manuals.Knowledge of PLC systems and automation controls (preferred).Basic welding and fabrication skills (preferred).Excellent problem-solving and troubleshooting skills.Ability to work independently and as part of a team.Customer service orientation.Ability to work in a fast-paced, demanding environment.Extensive travel to customer sites will be required.