Job Duties

  • Monitor inbound & Outbound calls and evaluate agents’ performance concerning the quality of service offered through all channels.
  • Manage auditing reports for Customer Care activities & transactions.
  • Give recommendations for process improvements based on the customer experience and feedback.
  • Design quality rules and guidelines to achieve the highest performances with team manager.
  • Hold calibrations and meetings with managerial and non-managerial level  to find common grounds and sustain system stability.
  • Compile and track performance for teams and individual level.

Job Requirements Alexandria residents only Males & Females (Graduates Only).,Excellent communication skills.Coaching skills.Previous experience in the same field & Job title is Must.Rotational Shifts Based.working from site.
تاريخ النشر: اليوم
الناشر: Wuzzuf .com
تاريخ النشر: اليوم
الناشر: Wuzzuf .com