*Job Purpose:

1. Manage telesales agents and team leaders to exceed the ADIB’s target expectations.Make the Cards product take the Right Place in The Market.
2. Sharing ADIB’s success to be Market Leader in the Cards.
3. Make Telesales Unit A Pioneer in Tele Service, Marketing And Sales.

*Key Accountability:

• Retail Prospect Customer Identification

Spreads target list of potential relationships.

Manages the Telesales teams through Identifying Prospects through conducting Tele-Calls and gathers the required basic data of customers.

Responsible to market the bank’s products on the tele-calls and test the customer appetite.

• Data Warehouse/Management

Responsible to maintain all Prospect basic information/data, including customer’s feedback, tele-call and pre-screening results (accepted and/or rejected).

Accurate Customer Data MUST be kept, to be used for future reference, even for rejected customers.

• Abide by Bank’s Policies

1. Strictly adhere to ADIB EGYPT Credit, Legal and Shariah policies.
2. Make sure that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.

Initiate “credit checking” and “Central de Risqué – CBE” requests, and ensure their completeness by the time of the credit approval.

Highlight any credit / regulatory issues and/or deviations to senior credit management.

• Process Improvement

Provide recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.

*Qualifications:

• University/College Degree
• MA or MBA (beneficial)
• Islamic banking knowledge is preferable

Minimum years of experience:

5-7 years’ work experience in a Retail or corporate banking environment.

A good understanding of the general, economic, political and business environment of the region will be a plus.