Position Overview:

We are seeking a dedicated and professional Customer Care Executive to join our team in the elevators industry. The ideal candidate will be responsible for providing exceptional support to customers, addressing their inquiries, resolving complaints, and ensuring a seamless customer experience.

Key Responsibilities:

          1. Customer Support:
 

• Handle inbound and outbound calls, emails, and inquiries from customers.
• Address customer concerns, including elevator maintenance, repairs, and service schedules.
  
  
  2. Complaint Resolution:
   
• Log and track customer complaints, ensuring timely follow-up and resolution.
• Log and track customer complaints, ensuring timely follow-up and resolution.
• Ensure escalations are handled appropriately and communicated effectively.
•  Maintain records of complaints and resolutions for reporting purposes.

          3. Customer Relationship Management:

• Build and maintain strong relationships with customers to ensure satisfaction and retention.
• Proactively reach out to customers for feedback and improvement opportunities.
   

        4. Documentation and Reporting

• Maintain detailed and accurate records of customer interactions and service history.
• Generate and share reports on customer feedback, complaints, and key performance metrics.