• Caduceus Lane is looking for passionate Account Managers who will partner with and ensure the long-term success of our key partners.
• You will be responsible for developing long-term relationships with your portfolio of assigned customers, and connecting with key business executives and stakeholders.
• You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities and Duties

Key Responsibilities

• Operate as the lead point of contact for any and all matters specific to your key accounts/customers.
• Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Work with the company's national commercial team to identify initiatives that support the delivery of the portfolio segmentation and targeting plans.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within key accounts and collaborate with commercial and marketing teams to ensure growth attainment.
• Assist with high-severity requests or issue escalations as needed.
• Represent the company in a professional, credible, and trustworthy manner at all times.
• Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
• Ensure quantitative and qualitative targets are met for the company portfolio in designated key accounts.
• Attend regional, national & local business meetings, professional events, and scientific conferences
• Prepare, conduct and report best practices, business updates, and account plans and understand the overall strategic and tactical requirements for the company.
• Keep abreast of trends in commercial initiatives relevant to the healthcare and pharmaceutical industries and ensure opportunities are maximized where relevant to the company.
• Negotiate and implement commercial terms for key customer accounts.
• Working with the commercial team on proposals/tenders and also monitoring and identifying trends in account management evolution and portfolio growth and competitive profile of the company.
• Develop appropriate tactics to obtain the maximum commercial benefit for the company service range.

Candidate BackgroundAbility to take an account management approach to manage the assigned account (s) businessAbility to plan and manage the demands of a broad portfolio of servicesA proven track record in commercializing products or/and services.Ideally a university graduate, with possible further sales/marketing qualifications.Basic QualificationDemonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-levelProven account management or other relevant experienceAbility to work in virtual teams and Matrix environmentProven ability to manage multiple projects at a time while paying strict attention to detailTeam orientation and the ability to work closely with cross-functional partners.Flexible "can do" attitude is needed to thrive in a fast-growing company.Demonstrated the ability to confidently interact with external expertsSelf-motivation, innovation, and drive to ensure successSelf-accountability persuasiveness and competitivenessExperience in delivering client-focused solutions based on customer needsExcellent interpersonal, negotiation, and communication skillsExcellent public speaker, with outstanding presentation skillsDemonstrate professional and ethical behavior.Demonstrate role model behavior in line with the company's Leadership Attributes and Core Values.Technical QualitiesBachelor's degree, university graduate or equivalent (Pharmacy, Medical, Dentist, …etc), or relevant fields.Fluency in the English language is a mustIT literate with strong analytical skillsPrevious working experience in Pharmaceutical commercials in KSA or UAE is a plus.