Core Responsibilities

1. IT Infrastructure Management

• Design and Implementation: Develop and implement IT infrastructure strategies to support high-performance systems, scalable network solutions, and secure storage.
• System Maintenance: Oversee maintenance schedules, hardware upgrades, and regular system backups to minimize downtime and ensure business continuity.
• Cloud and Hybrid Solutions: Manage cloud-based infrastructure (AWS, Azure, or GCP) alongside on-premises solutions to optimize performance and cost-efficiency.
• Disaster Recovery: Establish and test disaster recovery plans to ensure rapid recovery of critical systems and data.

2. Cybersecurity and Compliance

• Data Protection: Implement encryption, secure access protocols, and intrusion detection systems to safeguard sensitive healthcare and client data.
• Compliance Audits: Lead IT compliance efforts with regulatory standards such as HIPAA, GDPR, and CCPA, ensuring that systems and processes meet stringent data protection requirements.
• Employee Awareness: Conduct regular training sessions on cybersecurity best practices and compliance requirements for all staff.
• Incident Management: Develop incident response protocols and lead investigations for any security breaches or IT-related incidents.

3. Technology Strategy and Digital Innovation

• Strategic Alignment: Partner with leadership to align IT initiatives with business and marketing objectives, ensuring technology enhances campaign performance and ROI.
• Emerging Technologies: Research and integrate technologies like AI, machine learning, or analytics tools to enhance data-driven marketing strategies.
• Process Automation: Identify opportunities to streamline workflows and implement automation tools to improve operational efficiency and reduce manual tasks.
• User Experience: Collaborate with marketing teams to enhance digital platforms and tools for better customer engagement.

4. IT Operations and Support

• End-User Support: Establish and oversee a helpdesk team that provides timely and effective support to employees.
• Policy Development: Draft and enforce IT policies, including acceptable use, BYOD, password management, and remote work protocols.
• Monitoring Tools: Implement monitoring systems to proactively address potential issues before they impact business operations.

5. Vendor and Contract Management

• Vendor Relations: Evaluate and manage IT vendors, ensuring optimal service delivery and adherence to SLAs.
• Procurement Oversight: Oversee the procurement process for IT hardware and software, ensuring cost-effectiveness and compatibility with company needs.
• Contract Negotiation: Negotiate terms for IT-related contracts, ensuring favorable terms for the organization.

6. Leadership and Team Development

• Team Building: Recruit, mentor, and retain a high-performing IT team capable of addressing current and future challenges.
• Cross-Department Collaboration: Act as a liaison between IT and marketing teams, ensuring seamless communication and understanding of project requirements.
• Skill Development: Provide training opportunities for the IT team to stay updated with the latest technology trends and certifications.