We are seeking a highly motivated and organized Sales Support Specialist to join our dynamic team. In this crucial role, you will play a key part in ensuring customer satisfaction by providing exceptional support throughout the entire sales cycle.

Key Responsibilities:

• Sample Management: 
  • Confirm samples meet customer expectations for shipping timelines, raw materials, and packaging quality accuracy.
  • Provide customers with images of samples and packaging, as well as shipping information documents prior to shipment.
• Order Fulfillment: 
  • Confirm accurate communication between Sales Orders and Purchase Orders with the Production Team.
  • Ensure timely production and readiness for shipment to meet Purchase Order expected dates.
  • Provide customers with regular updates on order status throughout the production process.
• Production & Quality Assurance Collaboration: 
  • Work closely with Production and QA teams to guarantee products meet exact customer specifications.
  • Establish a system for retaining photo images and samples from the beginning, middle, and end of each production run for Food Service customers.
• Labeling & Packaging: 
  • Collaborate with the packaging team to ensure all graphics on labels and shipping cases are accurate.
  • Verify all markings, codes, cases, and pallet tags meet specifications.
  • Be prepared to provide images and samples to customers upon request.
• Customer Documentation: 
  • Provide customers with necessary documents for order acceptance, including Certificates of Analysis (COA), Packing Lists, Bills of Lading, and Invoices prior to delivery.
• Logistics Coordination: 
  • Work with the Logistics Team to ensure timely product movement from ready-to-ship status to loading and sailing.
• US Product Specification Process Improvement: 
  • Collaborate with QA and Packaging teams to meet customer expectations on converting product measurements from Metric to US Standards.
  • Establish exact measurements for layer and pallet configurations for all products, as well as container capacities and product counts for floor-loaded and palletized containers.
• Process Improvement Initiatives: 
  • Continuously identify and implement ways to enhance customer satisfaction by improving the speed and accuracy of our processes.