Role Purpose

To define and maintain key metrics and performance indicators related to the quality and performance of Data services and to ensure smooth transition of new services and solutions from design to operations.

Key Accountabilities & Decision Ownership

• Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan.
• Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance.
• Assess change requests for capacity, performance, configuration and OSS impact (from technical & operational perspectives) to ensure minimal negative impact on running services.
• Define & manage service improvement plans for KPIs that area risk of failing their target and interfacing with Planning & Engineering for proactive optimization.
• Provide a point of contact and communication to the business  in relation to service performance KPIs for running and planned services.

Core Competencies, Knowledge, and Experience

• 7+ years of experience in IP Networks.
• Advanced level of experience in PS Core and Mobile Data services.
• Experience in using Network Management Systems.
• Excellent communication & presentation skills.

Must have technical / professional qualifications:

• Advanced knowledge of Packet Core Network, IP Routing protocols, Switching, MPLS, QoS.
• CCNP/CCIP is required, CCIE is a plus.
• Project management proficiency.
• Good knowledge of ITIL best practices.