Duties & Responsibilities
- Responsible for project implementation and support of our solutions either remote or at customer’s sites
- Functional and technical analysis of our Proprietary Software’s specific features.
- Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS, identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solution overall performance
- Provide training to our customers on the solution functionalities
- Supporting and fixing the issues reported by clients in their day-to-day operations
- Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution on daily basis
- Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue. The technical consultant should be responsible of owning the issue till its resolution and closure by the client
Skills
Required Skills & Qualifications
- Minimum Bachelor’s degree in Computer Science is required 4-6 years of experience in the field of software development and RDBMS skills
- Previous experience in implementing and supporting banking solutions technical aptitude
- Analysis and problem solving
- Good knowledge in PLSQL/ Query/Scripting & Oracle Procedure writing is a must
- Knowledge in JAVA is a plus
- Previous experience in reporting tools such as Jasper, Birt, or equivalent is a plus
- Knowledge of Webservers, Application servers (Tomcat, WebLogic, etc.) is a plus
- Knowledge in JavaScript and HTML is a plus
- Knowledge in data mapping, data cleansing and data migration and validation is a plus
- Have good verbal and written communication skills in Arabic, English and French