Job Description

We are a start-up export company specializing in connecting Egyptian sellers with international buyers. Our focus is on high-quality Egyptian products, including organic and natural goods, textiles, packaging solutions, and other key categories. Our mission is to ensure sellers provide competitive pricing, excellent customer service, and on-time delivery to thrive in the global market.

We are seeking motivated Business Developers to expand our seller network and onboard them onto our subscription-based platform. This role is pivotal in ensuring sellers understand their responsibilities and meet the high standards required for international trade. This is a remote job, you will be on the road and working from home.

Key Responsibilities

Seller Onboarding & Relationship Management

• Identify quality-focused sellers with competitive pricing across diverse product categories and subscribe them to our platform.
• Conduct onboarding sessions to guide sellers through the setup of their profiles and listings.
• Educate sellers on:
  • The importance of timely responses to customer inquiries (within minutes or a maximum of 24 hours).
  • Maintaining excellent customer service standards.
  • Ensuring prompt and reliable shipping.

Product Listing & Content Management

• Assist sellers in creating professional profiles and listings with accurate product descriptions and specifications.
• Ensure the upload of high-quality product images and videos.
• Regularly update profiles with new product photos, offers, and updated details.

Market Research & Seller Support

• Research global market trends to identify high-demand products and align seller offerings with those trends.
• Provide ongoing support to sellers, addressing their questions and resolving any challenges.
• Offer guidance on packaging, pricing, and product presentation to attract international buyers.
• Manage your portfolio of sellers efficiently.

Customer Service Advocacy

• Reinforce the importance of exceptional customer service:
  • Responding to buyers promptly.
  • Handling complaints and inquiries professionally.
  • Building trust and encouraging repeat business.

Shipping & Logistics Coordination

• Work with sellers to ensure timely and efficient shipment of orders.
• Address potential shipping delays or issues proactively.
• Educate sellers on packaging standards for international shipping.

Compliance & Documentation

• Verify that sellers meet compliance standards for exporting goods, including quality and certification requirements.
• Assist in preparing export documentation and invoices to ensure smooth transactions.

Training & Development

• Provide training on best practices for e-commerce, international trade, and seller-buyer communication.
• Regularly update sellers on market trends and new tools to improve their competitiveness.

 

 

Job RequirementsEssential Qualifications:2+ years of experience in business development, sales, or e-commerce. B2B is preferred.Contacts in textile, agriculture, natural/organic products is also preferred but not essential.Technical Skills:Familiarity with online platforms and seller tools for e-commerce.Basic photo editing and content creation skills.Language Proficiency:Fluent in English and Arabic (spoken and written).Interpersonal Skills:Strong communication and relationship-building abilities.Proactive approach with a focus on customer and seller satisfaction.Ability to handle challenges and negotiate effectively.Focused and able to work remotely.Other Skills:Organizational skills with attention to detail.Analytical mindset for identifying growth opportunities.Adaptability in a fast-paced environment.Performance Expectations:Onboard a set number of sellers monthly.Ensure sellers maintain high customer satisfaction ratings.Achieve consistent growth in seller engagement and sales.Key Performance Indicators (KPIs):Seller Growth: Number of sellers onboarded and retained.Customer Engagement: Positive feedback and buyer satisfaction.Market Expansion: Introduction of new products and categories.Operational Efficiency: Timeliness in resolving seller queries and setting up profiles.What We Offer:Competitive salary.Opportunities for career growth and ongoing professional training.A collaborative and dynamic work environment focused on excellence.