- Oversee efficiency of operational processes
- Participate in strategic planning and goal-setting for various business functions, including IT and customer support
- Analyze business requirements and customer needs
- Research methods to improve operations and reduce costs
- Monitor and report on department performance
- Supervise and train employees
- Provide administrative support (e.g. updating inventory)
- Ensure compliance with company policies and regulatio
Previous experience as an operations supervisor or similar role in call center field in telecommunication companies . Hands-on experience implementing operational processesExcellent project management skillsKnowledge of operational principles and policiesOrganizational skills and attention to detailTeam leadershipA degree in operations management or business administration is a plus