• The role involves configuring and setting up computer systems, troubleshooting hardware and software issues, and resolving technical challenges to ensure optimal operation of systems and applications.
• Responsible for overseeing the performance, upkeep, and improvement of computer systems and networks.
• Install and configure computer hardware, operating systems, and software applications.
• Utilize diagnostic tools for troubleshooting and resolving technical issues.
• Monitor, maintain, and proactively manage computer systems and network infrastructure.
• Replace hardware components when necessary.
• Troubleshoot system and network-related problems and resolve hardware or software issues.
• Manage the setup, maintenance, and troubleshooting of showroom networks.
• Address and resolve user issues efficiently.
• Respond promptly to service requests within agreed timeframes.
• Focus on task completion until the resolution of issues.
• Build positive working relationships with colleagues and professionals.
• Manage the creation of new user accounts, profiles, and handle password-related matters.
• Provide comprehensive support, including documentation and reports.
• Assist with the deployment of new software applications or updates.
• Test and evaluate emerging technologies.
• Install and troubleshoot customer counting systems and associated devices.
• Maintain records of hardware/software and keep documentation updated.
• Access online resources such as software updates, drivers, and knowledge bases to aid in troubleshooting.
• Manage the day-to-day functionality of computer systems while maximizing user efficiency.
• Perform other duties related to the role as needed.

Required Skills:Logical thinking and problem-solving ability.Strong memory of operating systems and software functions.Excellent communication and questioning skills, with the ability to explain technical solutions clearly.Team player with strong collaboration skills.Strong focus on customer service and satisfaction.Ability to manage workload efficiently.Detail-oriented with the ability to produce accurate documentation.Knowledge & Experience:A minimum of 5-10 years of experience in a similar roleSolid understanding of basic computer hardware and networkingSolid knowledge of Engineering programs Extensive experience in application supportProficiency with desktop operating systems, including Windows and other related systemsDesired Attitude:We are seeking a candidate who aligns with our company values and demonstrates:A positive, can-do attitudeCuriosity and a passion for learningA proactive and logical approach to problem-solving and solution deliveryOwnership of individual tasks and responsibilitiesAbility to contribute effectively to team goalsResearch skills for addressing a wide range of computing challengesHigh self-motivation and directionWillingness to travel for support purposesQualifications:Bachelor's degree in Computer Science, Computer Engineering, or a related field