- Handle all customer complaints and issues and ensure their prompt solution or escalate to the direct manager.
- Interacts with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Keep records of customer interactions, record details of inquiries, complaints, or comments, and take action.
- Follow project updates, collect important relevant information, and communicate them to the customers in coordination with development departments.
- Handling Customers’ inquiries on projects/ units’ construction progress updates and units’ delivery dates upon request.
- Update customers’ databases frequently.
- Collect all customers’ feedback and comments to take any necessary actions.
- Prepare all needed reports and submit them to the direct manager.
- Arrange customer visits with the concerned department.
Experience as a Customer Support Specialist or similar CS roleFamiliarity with our Real Estate industry. Understanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesGood command of written and spoken English and Arabic languages.