About the Job:

We are seeking a skilled and experienced Data Intelligence Manager to join our team and drive strategic data projects for our Commercial team. In this role, you will work closely within the area of Fulfillment, Workforce Management & Quality Assurance to conduct various analyses to identify opportunities for data-driven insights and deliver actionable recommendations.

 

Responsibilities:

• Act as the primary point of contact for the Fulfillment, Workforce Management & Quality Assurance business unit regarding their data needs.
• Develop and execute analytical projects that leverage internal and external data sources to deliver insights and recommendations to drive business results.
• Lead data projects from concept to delivery, including data requirements gathering, data modeling, analysis, visualization, with a key focus on deriving actionable insights and making data-driven recommendations.
• Lead and mentor data analysts, ensuring they follow best practices and consistently deliver business insights and recommendations to stakeholders.
• Collaborate with operational teams to define detailed use cases for analytics, to better have optimized processes & improved operational performance.
• Translate business objectives into technical requirements for data engineers, ensuring clear communication and alignment.

Bachelors or Masters degree in a STEM field or business administration.5+ years of experience in data analytics, with demonstrated experience leading data-driven projects related to Call centre fulfillment, WFM & Quality Assurance.Experience in building ML and rule-based models will be an added bonusStrong analytical skills and knowledge of advanced statistical, analytical, and visualization tools (Tableau, PowerBI, Quicksight, etc) and methodologiesStrong working knowledge on programming languages like SQL is a must, additionally knowledge in python will be preferredPrior experience in the travel and/or ecommerce industry is preferred.Strong understanding of business tools like Salesforce, Genesys & LiveEngageStrong business acumen with a demonstrated ability to understand business strategy and translate it into data-driven recommendations.Excellent presentation skills, including the ability to effectively communicate complex data insights to stakeholders at all levels of the organization.Experience in creating executive presentations and reports that clearly and concisely convey analytical findings and recommendations.Ability to think creatively and develop innovative solutions to complex business problems using data and analytics.Experience working in a fast-paced, dynamic environment and managing multiple projects simultaneously while meeting deadlines and maintaining a high level of accuracy and attention to detail.Excellent communication skills in both English and Arabic to convey complex data project outcomes to Non-Technical stakeholders.Experience in managing junior analysts is preferred.